Anyone who is at least familiar with the way casinos operate from the inside knows that the policy of various establishments regarding tips may be the exact opposite.
In some casinos, tips are prohibited. That is, they can be given, but they do not reach the croupier. In others, employees receive all the money that customers give them, and divide it equally among themselves. In separate establishments, each dealer leaves the tips for himself. In general, there are several options, and now we will consider the main advantages and disadvantages of the most common methods of solving this issue.
Perhaps the worst of the existing options. Sooner or later, this approach leads to discord in the team. General accusations of selfishness begin, envy of those who receive more tips, suspicions of fraud, and so on. Actually, the level of theft is really growing. Also, there are frequent cases of card fraud and other frauds in the same vein.
In addition, visitors are starting to complain about too zealous dealers who ask them to thank them after each win. There are cases when regular customers simply left the casino forever after a similar tip system was introduced there, for this very reason.
We can assume that the administration should be able to put such staff in place, but it is very difficult to do this. In general, such a scheme pushes the croupier to neglect their direct responsibilities, to allow customers to break the rules (even if in trifles) and pursue personal goals.
In such casinos, the croupiers are very motivated and value work. As a rule, they are extremely polite with most customers. The team is usually cohesive and willingly arranges all sorts of parties.
On the other hand, there are also negative consequences of selfish motives. But they are not so vividly expressed as in the first example, because only a small part of the amount that each dealer receives personally is at stake. Therefore, he ponders everything carefully before breaking the rules or daring to cheat. The risk seems unjustified.
With such a solution, various options are possible. For example, the tip amount should not be more than 10% of casino revenue. Controversial situations can occur when a large client loses a large amount of credit, passing along the tip to the right and left. It would seem that everyone should be happy. However, the casino owners, knowing that not all loans are returned, are reinsured and postpone the distribution of tips before they see the winnings in cash.
In general, this principle of tip distribution makes the croupiers worry about the result, and this does not always benefit them. As a result, excitement, mistakes, rude treatment of winning clients, massive layoffs during protracted failures and so on.
In the most “non-professional” casinos, tips are distributed among dealers at the discretion of the administration. The manager or manager decides whether to give them or leave at the box office, to whom and how much to give, and so on. This gives rise to scandals, squabbles, slander, headphones and a lot of other “charms” that you need to get rid of with all your might, if you want a healthy atmosphere in the team.
To say that some approach is better than the others would be wrong. The choice must be made on the basis of a specific situation. It is necessary to take into account how a croupier’s work is paid (rate, percentage, mixed system, bonuses), is their salary competitive, is there a healthy climate in the staf room, do dealers have additional motivation other than tips, are they holding onto this job how strong is the security and management service.
In short, the distribution of tips is a serious matter, which is one of the most important for each casino employee. If the croupier is deprived of such an opportunity to earn extra money, this must be compensated for by salary, social package and various benefits. Otherwise, they can easily change jobs.